Guides
How to set up and use Tend.
Step-by-step guides that follow the app’s own screens. New to Tend? Start with what setup involves.
How to connect your WhatsApp number to Tend
Connect the WhatsApp Business number your buyers already message, using Meta's sign-in or by entering the details by hand.
How to import your listings from a CSV file
Load your listings into Tend from a CSV file, or add them one by one, so Tend answers buyers from your real inventory.
How to add your FAQs so Tend can answer buyers
Paste your common questions and brochure text into Knowledge so Tend can answer from them.
How to add agents and give them a login
Add the agents who take handovers. Adding an email gives them a login that shows only their own leads.
How to choose how Tend replies, and set its voice and hours
Decide whether Tend holds the conversation or greets buyers and passes them to an agent, then set its voice and your business hours.
How to set qualifying questions and routing rules
Choose what Tend asks buyers before it suggests a property, and which agent each lead goes to.
How to take over a conversation from Tend
Step into any conversation and reply yourself. Tend stops replying until you hand it back.
How to export your leads and conversations
Download your leads and every message as CSV files, whenever you want.